Saturday 4 June 2011

Touch Ups!




Other parts of the website indicate that Evisu stores are happy to top up/repaint the gull on the back of customers jeans if the they become faded after much wear, even though this is a characteristic of the product. This is done by trained staff at their Saville Row store for a small fee of £12. 

This way of maintenance of the product shows the lengths Evisu will go to give good customers service. There is a perk to this: I think, for Evisu, this activity maintains ongoing customer loyalty and keeps threshold population higher than otherwise (getting people through the door), and for customers they get  to keep experiencing their shop and concept, but also, it gives them a chance to add more colours to their jeans. FACT: This is because for each city that has an Evisu store, that store paints in that city's colour, for example, Osaka's colour is purple. So if a customer's gull is purple is communicates they have been to Osaka (or at least the jeans have). Over time after several touch ups, I would imagine customers get multicoloured gulls.

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